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legal note
Legal Texts Version 1 11-2016 1.1 LEGAL NOTICE NEUS DEL VALIRA, S.A., [hereafter NEVASA], is the owner of the Web page grandvalira.com, and will act exclusively as the manager of the contents of the present Web, addressed at: Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany – AD700 ESCALDES-ENGORDANY (Principat d'Andorra), NRT A706067F, is responsible for the management and functioning of the Web previously mentioned. If you would like to contact us, you can do so by post at the previously mentioned address, or by e-mail at: info@grandvalira.com. CONCEPT OF USER If you use the web you are considered a user and this implies full acceptance without any reservation of every and each point in this Legal Notice, published by NEVASA, from the moment the user accesses the web. In consequence, the user must read carefully the present Legal Notice every time he or she wishes to use the Web, as these may be modified. INFORMATION ABOUT LINKS NEVASA, is only responsible for its own web and any access to webs by links or any information offered by third parties is not the responsibility of NEVASA. Any use of links or access to a web not owned by NEVASA is at the users responsibility and NEVASA does not recommend nor guarantee any information obtained by a link through a third party which comes from a web that is not from grandvalira.com, neither is it responsible for any loss, claims or damages derived from the use or bad use of a link or the information obtained through it, including other links or webs, interruption of service or in the access, or trying to use or the incorrect use of a link, even if the connection is via the Web grandvalira.com or by accessing the information by other webs from the same Web page. RENUNCIATION AND LIMITATION OF THE RESPONSIBILITY The information and the services included or availability by the Web could include errors or spelling mistakes. Periodically changes in the contents will be made. NEVASA, can introduce improvements and or changes in its service or contents at any time. We would like to inform you that the contents on this Web, are designed to inform, keep in contact with you, send information about our services, and are in accordance with what is envisaged in the present Legal Notice and the rest of legal text on this present Web Page. INFORMATION ON EXEMPTION OF TOTAL RESPONSIBILITY DERIVED FROM THE LOSS OF CONTENT DERIVING FROM TECHNICAL PROBLEMS. NEVASA is not responsible if there are interruptions or if the services and contents offered on the internet do not work adequately, regardless of the cause. Likewise, NEVASA is not responsible for, the internet going down, loss of business due to these failures and temporary electricity power cuts or any other types of cuts. NEVASA does not declare nor guarantee that the services or contents will not be interrupted or free of errors, and that they will be repaired, or that the service or the provider will be free of viruses or any other damaging component, whilst NEVASA, will do its utmost to avoid these types of incidences. If the user takes some decisions or carries out actions based on information included on any “websites”, it is recommendable to check the information by consulting other sources. INFORMATION RELATED TO INDUSTRIAL AND INTELLECTUAL PROPERTY 1. The structure, design and way of presenting the elements (graphs, images, files, logotypes, colour combinations and any element susceptible to protection) are protected by intellectual property laws, owned by NEVASA. 2. It is prohibited to reproduce, transform, distribute, communicate in public, make publically available and in generally exploit in any form partially or totally the elements referred to in the previous section. These acts of exploitation can only be carried out if authorised by NEVASA, and if this were to be the case, there must be explicit reference to the fact that NEVASA is the intellectual owner of the material. 3. Only documental material produced by NEVASA is authorised for private use, and in no case can the material be deleted, changed, eluded or any of the security systems installed be manipulated. 4. It is forbidden to link to the final pages, the frame and any other similar manipulation. The links must always be to the principle page or homepage grandvalira.com. 5. Distinctive signs (brands, commercial names) belonging to NEVASA, are protected by industrial property rights and the use or manipulation of them is forbidden except if there is written authorization by NEVASA. SECURE ON-LINE SHOPPING Security is a priority and therefore we make the maximum effort to assure that our process in terms of transactions is secure and in order to keep your personal information safe: Do not share your personal information Identify false e-mails (“spoofing” or “phishing”) Inform any attempts at “phishing” Protect your password Always make your payments via payment methods given by NEVASA DO NOT SHARE YOUR PERSONAL INFORMATION NEVASA will never send you an e-mail and neither call you by telephone to ask you for your password or to verify your password belonging to your account and likewise will never ask for your bank account number or credit card and neither any other personal information. If anybody should contact you or send you and e-mail that you have not asked for, you should never give them any of your personal data previously mentioned. Also you should never respond and communicate to the appropriate authorities in order to proceed with investigating the incident. IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)” Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorised by NEVASA, as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent. NEVASAuses the “grandvalira.com”domain for all its e-mails. If you receive an e-mail in a different format, for example: grandvalira.security@hotmail.com, you can be assured that it is a false mail. Some e-mails that use phishing contain links to a web page that uses the word “grandvalira” at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorised by grandvalira.com. Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent. INFORM ANY ATTEMPTS AT PHISHING Send an e-mail to info@grandvalira.com and attach any e-mail that you consider to be false. By attaching these e-mails, you will be helping to locate their origin. If you cannot attach the false mail, forward it to info@grandvalira.com and include as much information as possible about it. ALWAYS MAKE YOUR PAYMENTS VIA PAYMENT METHODS GIVEN BY grandvalira.com.com Any payments made via methods authorised by NEVASA, are safe and guaranteed. BUYER INFORMATION ON THE PLATFORM OF CONFLICT E-commerce. The purchaser of products on this site, the existence of a platform for resolving disputes are reported online. In accordance with Article 14.1 of Regulation (EU) 524/2013: "The European Commission provides a platform for online dispute resolution which is available at the following link:: http://ec.europa.eu/consumers/odr/. Consumers can submit their claims through the platform online dispute resolution”. 1.2 PRIVACY POLICY LEGAL TEXT Conforming to all that is established in the Law 15/2003 on Protection of Personal Data (LQPD) and Regulation of the Andorran Data Protection Agency (RAAPD) which develops LQPD, we inform you that personal data given via the forms, and likewise your e-mail address have been included in our file titled NEUS DEL VALIRA, S.A. [hereafter, NEVASA], at the business address of Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany – AD700 ESCALDES-ENGORDANY (Principat d’Andorra), NRT A706067F, E-mail info@grandvalira.com, with the objective of attending your consultations and sending you information related to the products, activities and services offered by NEVASA. We inform you that the data could be used to send you commercial communications, in any format, and this could be related to any other services offered by our business which might be of interest to you. If you should at any time oppose this type of communications, please send us an e-mail address to lqpd@grandvalira.com indicating the subject as “UNSUBSCRIBE FROM THE DISTRIBUTION LIST”. Likewise, you can exercise the right to access, rectify, suppression and should you wish to, oppose (ARSO Rights), according to the terms established by Qualified law 15/2003, by presenting or sending an application in writing to: Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany - AD700 ESCALDES-ENGORDANY (Principat d’Andorra), or by e-mail to: lqpd@grandvalira.com and with a photocopy of your ID or similar documentation indicating the subject as “DATA PROTECTION”. PRIVACY POLICY NEVASA is especially sensitive to protecting the personal data of our users which has been obtained through the services offered on our Web. The present privacy policy [hereafter, the Policy] informs all the users of grandvalira.com, how the personal data collected from the Web is treated and used with the objective of letting the user decide freely and voluntarily if they would like to give the information asked for. NEVASA considers it essential to guarantee to protect all personal data and to this end to protect the intimacy and privacy of all the interested parties (data holders). We use the present Privacy Policy to declare our commitment to guaranteeing the legal demands stipulated in the legislation and norms that are applied to material regarding the Protection of Data at a Personal level. Therefore, in compliance with the Qualified law 15/2003 (LQPD), the Protection of Data at a Personal level by the present document, NEVASA. Informs: 1- File ownership NEVASA at the business address: Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany - AD700 ESCALDES-ENGORDANY (Principat d’Andorra), is owner of various files that have been registered in the General Register of the Data Protection which answers to the Andorran Data Protection Agency, and can be consulted via the following Web http:// www.apda.ad Specifically, the data received through the present web will be incorporated into the file [USUARIOS WEB / NEWSLETTER], that will be applied to this Privacy Policy. 2- Collection and Treatment The file [USUARIOS WEB / NEWSLETTER], has its principle characteristics: 2.1-Purpose The purpose of collecting and incorporating the data from the files previously mentioned is: a. File [USUARIOS WEB / NEWSLETTER], offers the information demanded by the interested parties via a form or questionnaire on the Web page grandvalira.com b. Answer questions that have been formulated. c. Send you information about our products, activities or services offered on the website grandvalira.com. 2.2- Responsibility for Treatment If there should be a third party who accesses this file, then there exists the obligation to subscribe to the contract that has been previously prescribed to (art.12 LQPD i art. 9 RAAPD). This contract has to be signed following the terms marked by the for mentioned article, which regulates the use of contracts and the confidentiality of personal data and which conforms with the present legislation. 2.3- Consent By filling in the diverse forms which are on the previously mentioned Web page, the user gives his or her consent to allow his or her personal data to be kept on the previously mentioned file, and this will be subject to the same rules as those present in the Privacy Policy. In the same way the user gives NEVASA his or her consent to send him or her information periodically and inform him or her of our services. However, you can at any moment reject this type of service by sending an e-mail to lqpd@grandvalira.com indicating the subject as “UNSUBSCRIBE FROM THE DISTRIBUTION LIST”. 3- Security measures NEVASA, has adopted the legal requirements for the level of security for the protection of personal data, and has installed all the means and technique measures in its hands to avoid any loss, bad use, alteration, access without authorization and robbery of the same data. 4- Rights of access, rectification, cancellation and opposition The title holders of the data contained in the file [USUARIOS WEB / NEWSLETTER], as well as the holders of the data contained in any of the files held by, NEVASA, can contact the entity, as the person responsible for the file, with the objective of being allowed to exercise their right of access, rectification, cancellation, and if desired opposition (ARSO rights) with respect to the data incorporated in the file. These rights are characterised as “extremely personal”, and as such can only be exercised by the title holder or his or her legal representative who have been previously accredited or who show sufficient representation. A.- The right to access is to be exercised annually, except if the party interested shows legitimate accreditation. When exercising the right of access, the interested party can opt for the following systems in order to consult the file by: - Sending an email to: lqpd@grandvalira.com. - Writing a letter addressed to: NEVASA Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany - AD700 ESCALDES-ENGORDANY (Principat d’Andorra). NEVASA, will proceed to notify its decisions within a 5 days. If it were to be accepted, the interested party would be able to access the previously mentioned information within 5 days after its notification. B.- The right of rectification and suppression can be exercised, conforming to the following previsions, whenever the interested party considers that the data collected in our files is inexact, incomplete, inadequate or excessive. If this is the case, you can exercise these rights via one of the means previously anticipated. NEVASA, will proceed with the rectification or cancellation within 30 days of receiving the request. 5- Regulation changes NEVASA, reserves the right to modify the present policy with the objective of adapting it to the legislative or precedents changes. Such changes will be communicated within the necessary time on our Web page, and it can ask the affected parties for their consent if it is believed that it does not have the consent according to the present policy. If you should have any doubt, question or comments referring to the present regulations, please do not hesitate to ask about them by sending a communication to: info@grandvalira.com. 1.3 COOKIE POLICY A Cookieis a small file that is stored in the users’ computer which allows us to recognise the computer. A set of “cookies” help us to improve the quality of our web page, allowing us to control the pages which our users find useful and the ones which are not. “Cookies” are essential for the internet to work correctly bringing countless advantages in the performance of interactive services, allowing you to navigate and use our web page. You should always take into account that cookies cannot damage your equipment but if they are activated, they help us to identify and resolve any errors. The following information, will help you to understand the different types of cookies. Session Cookies: They are cookies which remain temporarily in your cookie file inside your navigator until you close the web page, and at no time remain registered in the user’s hard disk. The information obtained via these cookies is used to analyse the pattern of traffic on the web. Over time, this help us to offer a better experience to enhance the contents and make them easier to use. Permanent Cookies: These are stored in the hard disk and our web reads them each time that you visit our web. A permanent web page has a specific expiry date. The cookie will stop working after this expiry date. We generally use them to help the purchasing and registration services. Multipurpose Cookies: A cookie can be used for diverse purposes, for this reason they can only be exempt from the requirements needed for consent if all and each one of the purposes for which they are used, are individually exempt from the requirements needed for consent. The user has at any moment the option to halt the generation of “cookies”, via selecting the corresponding option in the program titled “navigator”. However, NEUS DEL VALIRA, S.A., is not responsible if the deactivation of the previously mentioned cookies stops the web page from working well. The following are examples of how to configure the cookies on different navigators: Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647 Windows Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9 Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we Apple Safari: http://support.apple.com/kb/ph5042
Newsletter
CLAUSE FORM NEWSLETTER (Nevasa - Saetde – Ensisa: Data legitimation) 2.1 Consent form -NEWSLETTER- Legal texts version 2 10-2017 We inform you that the personal information collected by means of this form, as well as your e-mail address, will be added to the file: 1- [WEB USERS / NEWSLETTER], duly registered in the Public Register of Personal Information files belonging to “Andorra’s Data Protection Agency”, under the responsibility of the companies operating Grandvalira: NEUS DEL VALIRA, S.A., whose registered address is Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany – AD700 ESCALDES-ENGORDANY (Principality of Andorra), NRT A706067F, E-mail lqpd@grandvalira.com. ENSISA, S.A. whose registered address is Pàrquing del Tarter s/n, Edifici Obac AD100 EL TARTER-CANILLO (Principality of Andorra), NRT A700159E, E-mail lqpd@soldeu.ad. SAETDE,S.A., whose registered address is C/ Prat de La Creu 59, 5 Pis Esc. B - AD500 ANDORRA LA VELLA (Principality of Andorra), NRT A700071W, E-mail lqpd.saetde@grandvalira.com. for the purpose of registering your data to occasionally send information about our promotions on activities and services via electronic means, as well as to apply a loyalty scheme according to the customer's business relationship with Grandvalira, and that, in turn, adequately responds to their preferences such as: type(s) of product(s) and/or services, correct application of discounts regarding criteria related to age and/or association with a certain collective such as families or group of friends, and purchase channel preference. Nonetheless, you may object to receiving the aforementioned communications by sending an e-mail to the specific company whose communications you no longer wish to receive, stating “UNSUBSCRIBE FROM DISTRIBUTION LIST” as the subject of the e-mail. This can also be done by clicking on the UNSUBSCRIBE option found in the aforementioned e-mails. The person concerned states that they are aware of the destination and use of the personal information collected after having read this clause. By submitting this form you explicitly accept the clauses exposed herein. Notwithstanding, you can exercise your rights to access, correct, delete or object your personal information (ARSO Rights), in accordance with the provisions of Qualified Law 15/2003. This can be done my sending an e-mail to any of the operating companies, stating “DATA PROTECTION” as the e-mail’s subject and attaching a copy of your national ID card or equivalent proof of identity.
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